Innovating Internal Tools for Greater Customer Impact
To address a disconnected customer support system, MVP designs were delivered to create a unified interface that enhances effectiveness and user satisfaction.
Culture Coaching: Improving Operational Efficiency through Human Insight
Strategic focus was placed on identifying themes like accountability, oversight, and standardization to create a more supportive and streamlined work environment.
Building Scalable Directory Frameworks and File Taxonomies
This design operations project aimed to streamline processes and decrease asset hunting time by automating repetitive tasks like file sorting and categorization.
Streamlining Direct Sales with Personalized Digital Assistance
The process involved developing proto-personas and user journey vignettes to highlight AI-assisted features and an AI-enabled interface rather than a simple chatbot.
iBodyMap: Simplifying Medical Jargon through Visual Tracking
The platform combines a visual medical avatar to help users identify areas of discomfort with an integrated diary that aggregates provider information.
Research-Driven Wellbeing: A Privacy-Centered Wellness App
This real-world project, conducted between a consulting agency and a major tech company, addresses the wellness needs of first responders through an innovative digital solution.