Culture Coaching: Improving Operational Efficiency through Human Insight

Overview

• IndigoSlate is a "Human-centered innovation team" promoting experimentation, continuous learning, and a growth mindset.
• The company mission integrates human-centered design into operations to align with objectives and employee feedback.

Background

• Real-world project aimed at using cultural insights to foster improvements in operational efficiency.
• Improved operations within two key departments, involving cross-functional teams from HR and operations, impacting over 200 employees.
• Planned "NEXT STEPS" for "Employee experience" and "Operations and platforms" initiatives to create a more supportive and streamlined work environment.

Focus

• Preparing and facilitating workshops with tailored agendas to address specific departmental challenges and strategic change management.
• Spearheading analysis and gathering qualitative data from employee surveys to understand pain points and cultural discrepancies.
• Strategic focus on cultural themes to align design operations goals with broader company objectives.

Purpose

The purpose was to revitalize internal communications and develop a service mentality to aid in efficient collaboration.

Role

• Collaboration with cross-functional teams promoted a unified approach to operational facets across teams.
• Analysis laid the foundation for improvements across various operation areas and future workflow efficiencies.

Outcomes

• Identified "Accountability and oversight" and "Standardization" as key themes for success and ongoing organizational improvement.
• Influenced strategic decision-making and brand storytelling efforts to enhance the employee experience.