Innovating Internal Tools for Greater Customer Impact
To address a disconnected customer support system, MVP designs were delivered to create a unified interface that enhances effectiveness and user satisfaction.
Culture Coaching: Improving Operational Efficiency through Human Insight
Strategic focus was placed on identifying themes like accountability, oversight, and standardization to create a more supportive and streamlined work environment.
Building Scalable Directory Frameworks and File Taxonomies
This design operations project aimed to streamline processes and decrease asset hunting time by automating repetitive tasks like file sorting and categorization.
Scaling Marketing Content for Chegg's Writing Tools
This project focused on integrating standalone writing tools into a cohesive brand strategy to boost market position and enhance user engagement.
Optimizing Email Design for Mobile Performance
The initiative involved collaborating with the IT department to test mobile previews, resulting in an improved email that successfully brought down bounce rates.