Design Operations:
The orchestration and optimization of people, processes, and craft in order to amplify design's value and impact at scale.

— Nielsen Norman Group

I am passionate about the end-to-end process just as much as the design deliverable. I bring strategic value by understanding, communicating, and operationalizing tactical processes to reduce design-friction at scale:

• Onboarding new team members through workshop methodology and Human-Centered philosophy.

• Standardizing filing repository and templatizing deliverable assets for improved efficiency and quality output.

• Developing a lean “Project Retrospective” practice to capture knowledge sharing and improve team communication.