Innovating Internal Tools for Greater Customer Impact
To address a disconnected customer support system, MVP designs were delivered to create a unified interface that enhances effectiveness and user satisfaction.
Streamlining Direct Sales with Personalized Digital Assistance
The process involved developing proto-personas and user journey vignettes to highlight AI-assisted features and an AI-enabled interface rather than a simple chatbot.
Research-Driven Wellbeing: A Privacy-Centered Wellness App
This real-world project, conducted between a consulting agency and a major tech company, addresses the wellness needs of first responders through an innovative digital solution.